Contact Center Solutions for Government & Business

Reimagine Customer Communications

Contact Center Technology

Take customer service to the next level with innovations that deliver world-class customer experiences. EXPLORE OPTIONS

Outsourced Contact Center

Professional live agents provide a tailored, cost-effective call center solution to meet your organization’s customer service needs. LEARN MORE

Interactive Voice Response

Leverage AI, machine learning, and speech technologies to provide interactive, 24/7 services. ENHANCE YOUR COMMUNICATION

Mass Notifications & Alerts

Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people. DISCOVER POSSIBILITIES

Chatbot & Intelligent Virtual Assistants

Utilize chatbots and intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings. BUILD YOUR SOLUTION

The DiRAD Difference

DiRAD Technologies doesn’t have just satisfied customers, but raving fans. We provide innovative solutions that are competitively priced, with hyper-attentive support that sets a new paradigm for customer service. When it comes to technology, we’re always on the leading edge, and always changing. That’s why we’ve been able to thrive and grow for the last 38 years.

The Full Contact Center Stack

DiRAD combines the best in contact center technology, staffing, and automation that enables organizations to provide the best possible customer experience.

“No Tiers” Technical Support

We make it very easy to reach us, and there are no tiers or barriers to getting help. We have dedicated, knowledgeable technical staff who can help you during the first call.

We Work With Only the Best Partners

DiRAD has joined forces with the industry leaders in contact center software and telecommunications. Our partners are globally recognized and are at the forefront of Customer Experience technology.

Discover Our Solutions

Amazon Connect, an easy-to-use, cloud-based omnichannel contact center, helps smaller businesses elevate their customer experiences with fewer resources while increasing remote agents’ efficiency.

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Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale.

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Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.

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Latest Blogs

November 1, 2024

Choose Your CX AI Sidekick

Artificial Intelligence is revolutionizing our world as we know it. Countless industries, including customer service, are rapidly adopting AI in ways that you may not have thought of. These aren’t a replacement for the customer experience you’ve already built, it’s more of a sidekick to…
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November 1, 2024

Company Spotlight: Gamers of DiRAD

We’ve always said that hobbies are part of what makes a happy, well-rounded person. One such hobby that we’ve noticed our employees enjoying is gaming. This can be video games, board games, any type of game. Gaming offers a surprising array of benefits for the…
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