Reimagine Customer Communications

Contact Center Technology

Take customer service to the next level with innovations that deliver world-class customer experiences. EXPLORE OPTIONS

Outsourced Contact Center

Professional live agents provide a tailored, cost-effective call center solution to meet your organization’s customer service needs. LEARN MORE

Interactive Voice Response

Leverage AI, machine learning, and speech technologies to provide interactive, 24/7 services. ENHANCE YOUR COMMUNICATION

Mass Notifications & Alerts

Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people. DISCOVER POSSIBILITIES

Chatbot & Intelligent Virtual Assistants

Utilize chatbots and intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings. BUILD YOUR SOLUTION

MLGW appreciated the personalized attention we received from our implementation partner… we had the sense of being their highest priority.

- Cynthia Jones, Memphis Light, Gas & Water

The DiRAD team was great to work with and accomplished something that another vendor told us couldn’t be done. They were very responsive to our needs and in a very short time had us up and running with our new phone system. Great follow up to all our questions. Took the time to walk us through the whole process and exceeded our expectations. Very happy that we made the decision to work with them, they are a great group of people.

- Lissmac Corporation

Services provided are created to meet the needs of the business. If there are questions, the response has been timely and professional. Highly recommend.

- Nancy Shirk

DiRAD is great. I love working with these guys. Very professional and they truly care.

- Drew Berman

The DiRAD Difference

DiRAD Technologies doesn’t just have customers, but raving fans. We provide innovative solutions that are competitively priced, with hyper-attentive support that sets a new paradigm for customer service. When it comes to technology, we’re always on the leading edge, and always changing. That’s why we’ve been able to thrive and grow for over 40 years.

The Full Contact Center Stack

DiRAD combines the best in contact center technology, staffing, and automation that enables organizations to provide the best possible customer experience.

“No Tiers” Technical Support

We make it very easy to reach us, and there are no tiers or barriers to getting help. We have dedicated, knowledgeable technical staff who can help you during the first call.

We Work With Only the Best Partners

DiRAD has joined forces with the industry leaders in contact center software and telecommunications. Our partners are globally recognized and are at the forefront of Customer Experience technology.

Discover Our Solutions

Amazon Connect, an easy-to-use, cloud-based omnichannel contact center, helps smaller businesses elevate their customer experiences with fewer resources while increasing remote agents’ efficiency.

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Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale.

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Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.

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Latest Blogs

October 2, 2026

You’ve Got the Right CX Team. Now Give Them the Right Tools.

Your organization has been around for a long time; you’ve trained your customer service agents perfectly with no complaints… except they’re overwhelmed and stretched thin. Maybe your searches and queries are serving up a lot of suggestions of outsourcing your Customer Experience (CX) team entirely….
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October 2, 2026

Company Spotlight: Genesys Xperience 2026

As a long time partner of Genesys, we were excited at the opportunity to attend Genesys Xperience 2026 in Las Vegas. Stepping into the event, there was an immediate electric energy with so many industry pioneers, solution architects, and fellow contact center leaders in one…
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